HyperQuality is an independent quality assurance firm that delivers ROI through: improved customer contacts which help retain and acquire customers; excellence in customer experience through unbiased monitoring and analysis of customer interactions; and improved employee satisfaction. Founded in 2003 and based in Seattle, WA, the company believes strongly in two things:  

1.Retaining and acquiring customers is tied to a company’s ability to focus on quality, and 
2.Customer care is a strategic corporate asset directly affecting the bottom line when aligned with business goals.

HyperQuality believes contact center operations can be turned from cost-centers to revenue generators with a three-part process:  

■ Perform sharp analysis on care methods with constant calibration
■ Provide reliable and valid data for agent improvement 
■ Engage in a frequent and thorough review process

This unique three-part approach gives HyperQuality’s clients the freedom to improve — and prove — their customer care and contact center operations every day.

What separates HyperQuality is a singular focus on the examination of quality combined with an innovative, global, and disciplined culture.  This allows HyperQuality to deliver ROI quickly for companies seeking a sharp, data-driven analysis of their customer care strategy.

Call Center

Quality Assurance

HyperQuality, Inc.- An Avaya Company

HyperQuality, Inc.- An Avaya Company's headquarters in Seattle, WA, United States

This department focuses on enhancing customer satisfaction and engagement through strategic initiatives and support.

Customer Experience

The Operations Team at HyperQuality, Inc. is responsible for overseeing the execution of quality assurance processes that enhance customer interactions and drive improvements in contact center performance. This team conducts detailed analyses of care methods, ensures alignment with business goals, and manages the calibration of monitoring and evaluation systems. By leveraging reliable data and regular reviews, the Operations Team plays a crucial role in transforming customer care from a cost center into a strategic asset that boosts revenues and customer satisfaction.

Operations Team

The Recruitment and Human Resources team at HyperQuality, Inc. plays a vital role in attracting and retaining top talent that aligns with the company’s commitment to quality and customer care excellence. This team is responsible for developing recruitment strategies, managing the hiring process, and enhancing employee engagement to foster a high-performance culture. By ensuring that the right individuals are in place, they contribute directly to HyperQuality's mission of transforming contact center operations into revenue-generating assets.

Recruitment and Human Resources

The Quality Assurance team at HyperQuality, Inc. is dedicated to enhancing customer care operations through meticulous analysis and monitoring of interactions. Team members, including Quality Consultants and Quality Analysts, evaluate care methods, provide actionable insights for agent improvement, and facilitate comprehensive review processes. Their efforts ensure that clients not only meet quality benchmarks but also leverage customer care as a strategic asset to drive revenue and improve overall business performance.

The Technical Support Team at HyperQuality, Inc. is dedicated to ensuring seamless operation of the company's technological infrastructure and support systems. Team members, including Quality Improvement Engineers and IT specialists, work collaboratively to provide timely assistance, troubleshoot technical issues, and implement enhancements to improve system performance. Their efforts ensure that customer interactions are monitored and analyzed effectively, supporting HyperQuality's mission to elevate customer care and drive ROI for clients.

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Other teams

Operations Team

Recruitment and Human Resources

Quality Assurance

Technical Support Team