HyperQuality is an independent quality assurance firm that delivers ROI through: improved customer contacts which help retain and acquire customers; excellence in customer experience through unbiased monitoring and analysis of customer interactions; and improved employee satisfaction. Founded in 2003 and based in Seattle, WA, the company believes strongly in two things:  

1.Retaining and acquiring customers is tied to a company’s ability to focus on quality, and 
2.Customer care is a strategic corporate asset directly affecting the bottom line when aligned with business goals.

HyperQuality believes contact center operations can be turned from cost-centers to revenue generators with a three-part process:  

■ Perform sharp analysis on care methods with constant calibration
■ Provide reliable and valid data for agent improvement 
■ Engage in a frequent and thorough review process

This unique three-part approach gives HyperQuality’s clients the freedom to improve — and prove — their customer care and contact center operations every day.

What separates HyperQuality is a singular focus on the examination of quality combined with an innovative, global, and disciplined culture.  This allows HyperQuality to deliver ROI quickly for companies seeking a sharp, data-driven analysis of their customer care strategy.

Call Center

Quality Assurance

HyperQuality, Inc.- An Avaya Company

Howard Lee

Shakti Singh

Zhao (Chengdong)

Sandeep Chandra Gupt

Rocky Phuritsabam

Pawan Sharma

Medhavi Tuteja

Love Kumar

Anupriya Mitra

Banke B. Srivastava

Rahul Arora

Pankaj Molasi

Kavita Dabas

Stephanie Rainwater (Barlett)

The Operations Team at HyperQuality, Inc. is responsible for overseeing the execution of quality assurance processes that enhance customer interactions and drive improvements in contact center performance. This team conducts detailed analyses of care methods, ensures alignment with business goals, and manages the calibration of monitoring and evaluation systems. By leveraging reliable data and regular reviews, the Operations Team plays a crucial role in transforming customer care from a cost center into a strategic asset that boosts revenues and customer satisfaction.

Operations Team

Recruitment and Human Resources

Operations Team

About

Team members

Other teams at HyperQuality, Inc.- An Avaya Company

Recruitment and Human Resources

Quality Assurance