Matt Russell

Matt Russell has extensive experience in customer care and IT support, currently serving as Manager of Customer Care at Hyphen Solutions since April 2002. In this role, Matt oversees a team providing a broad range of application support while enhancing team knowledge and skills. Responsibilities include project management for customer data initiatives, client and internal reporting, as well as collaboration with development teams for issue resolution. Previously, Matt held positions in IT support at Castle & Cooke and Jack Henry & Associates, where skills in server and desktop support were developed. Additionally, early career roles include customer support and service-oriented positions. Matt also possesses multiple certificates in computers, acquired between 1998 and 2006.