John Dermody has extensive experience in client success and relationship management, currently serving as a Strategic Enterprise CSM at Hyro since July 2025, where responsibilities include nurturing strategic customer relationships and guiding clients through key lifecycle stages. Prior to this, John worked as a Senior Enterprise Client Success Manager at Press Ganey, assisting healthcare providers in navigating digital solutions to enhance patient interactions. With a background that includes roles at Doctor.com in various client success positions and an administrative role at Human Rights Watch, John's experience spans multiple sectors. Additionally, John has a solid foundation in construction and landscape architecture, complemented by leadership roles in production and food service at The Wayfinder Experience. John holds a Master of Arts in International Relations and Affairs from The New School and a Bachelor of Arts in Political Science from the University of San Diego.
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