Joyce Tshiamala

Joyce Tshiamala is a seasoned professional in customer experience management and a dedicated advocate for diversity within the automotive industry. Currently serving as Manager, Voice of the Customer and District Customer Experience Manager at Hyundai Auto Canada Corp. since May 2020, Joyce has a strong background in customer experience roles, including positions at Genesis Canada and Hyundai Auto Canada Corp. Additionally, as a Board Member of Accelerate Auto since February 2021, Joyce focuses on fostering mentorship opportunities for Black students in the automotive field. Previous experience includes various customer service and administrative roles spanning over a decade, demonstrating a commitment to enhancing customer satisfaction and operational excellence.