Doraine C.

Doraine C. has a strong background in technical and IT support roles. They recently worked as a Senior Consultant at IT Concepts, Inc, where they acted as a Business Analyst/Product Owner for the Consumer Financial Protection Bureau. In this role, they supported various software platforms and independently identified areas for improvement.

Prior to that, Doraine worked as a Salesforce Administrator at the American Red Cross as a Calibro Corp employee. They were responsible for maintaining system security, change management, user adoption and satisfaction, and data quality. They worked in an AGILE environment using Flosum for change management and handled user licenses, roles, profiles, and permission sets.

Before that, Doraine served as a Senior Salesforce Application Analyst at Prisma Health. In this role, they developed and implemented multiple Salesforce Communities and led the implementation of the Better Impact software solution for tracking volunteers and locations at COVID-19 immunization sites.

Doraine's earlier experience includes roles as an Information Technology Project Specialist at New Horizon Family Health Services, a Client Field Technical Service Analyst at Dell, an Embedded Systems Support Specialist at Dynamic Quest, and a Technical Support Specialist at ITG [International Textile Group]. In these positions, they excelled in tasks such as website design, customer service, IT training, support and maintenance of hardware and software, and server management.

Overall, Doraine C. has a diverse background in IT support and project management, with a focus on Salesforce administration and community development.

Doraine C. started their education in 2007 at Greenville Technical College, where they pursued a degree in Network Systems Administration with Honors. Doraine completed this program in 2009. Following this, they attended Greenville Technical College again from 2013 to 2015, earning an Associate in Arts with Honors in Transfer Studies with a Microsoft Network Administration Concentration.

In 2016, Doraine C. enrolled at the University of South Carolina Upstate and obtained a Bachelor of Arts in Information Management and Systems, specializing in Health Information Management. Doraine completed their studies in 2018.

Alongside their formal education, Doraine C. obtained various certifications. In 2009, they achieved the CompTIA A+ certification. In 2015, they earned a certification in Installing, Configuring, and Administering Active Directory from Greenville Technical College. In 2019, they obtained the Salesforce Certified Administrator (SCA) certification from Salesforce. Subsequently, they received a Public Trust Determination from the Consumer Financial Protection Bureau in 2022 and the Salesforce Certified Associate certification from Salesforce in 2023. Additionally, in 2021, they completed a Conflicts of Interest certification program offered by the CITI Program, a division of BRANY.