Keith M.

Keith M. has over 10 years of work experience in the Information Technology industry. Keith'smost recent role is Operations Manager at i.t.NOW, a position they have held since 2020. Prior to this, they were an Information Technology Support Engineer at Christopherson Business Travel from 2019 to 2020, where they assisted internal employees with computer, phone, and network issues, imaged machines for new employees, and assisted with the Exchange to O365 migration. From 2016 to 2019, Keith was a Desktop Support Technician at Landmark Home Warranty, where they maintained 50+ physical and virtual servers, managed backups of the server environment, and provided on- and off-site support for 120+ End-Users. From 2015 to 2016, Keith worked as a Customer Support Technician at TEKsystems. From 2013 to 2015, they were an SMB Technician at iTOK, where they worked with customers to resolve any and all problems with their Information Technology and assisted customers on making informed decisions. Keith's first job in the IT industry was at Integratechs, Inc, where they held two roles from 2011 to 2013: NOC Manager and NOC Technician. In these roles, they performed triage on network/server alarms, worked with NOC Technicians and Service Team Engineers to determine the best course of action for resolving issues in regards to networks/servers/workstations, investigated issues, and informed the Service Team of reoccurring issues and assisted in resolution. Before entering the IT industry, Keith served in the U.S. Army from 2003 to 2011, where they held four roles: Automations Team Chief, Automations Senior Technician, Help Desk Supervisor, and Help Desk Technician. In these roles, they were responsible for the installation, maintenance and troubleshooting for three deployed and garrison tactical and strategic local area networks, implemented technical and logistical automation support, supervised and operated the Battalion help desk, assisted in the supervision of the Battalion's automation help desk for a classified and unclassified network, and ensured users were in compliance with all Information Assurance training and certifications required for access and operation on Department of Defense networks.

Keith M. attended the Basic Installers Course (US Army NETCOM) in 2003, where they studied Fiber Optics, Network and electrical cable/raceway installer. In 2005, they attended the U.S. Army NCO Academy and studied Military and Strategic Leadership. In 2009, Keith M. obtained three certifications from CompTIA: Applications Plus, Network Plus, and Security Plus.