Naveed Ibrahim is a Client Success and Senior QA Analyst with over eight years of experience in enhancing customer satisfaction and quality assurance within the fintech sector. Currently at i2c Inc., they lead quality assurance processes for voice and chat-based support, focusing on AI-integrated evaluation systems, and engage directly with stakeholders to improve client experiences. Previous roles include positions at ibex and Afir Technologies, where they honed their skills in client relationship management and quality assurance. Naveed is pursuing a B.Com degree at the University of the Punjab and is looking to transition into a Project Coordinator role in the fintech space.
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