Kristi Hatchell

Kristi Hatchell is the Chief Solutions Officer at i2i Population Health. Kristi was previously the VP of Revenue Integrity and Implementations at PatientFocus from February 2016 to September 2021.

PatientFocus is a medical billing company that functions as an outsourced extension of their clients' billing office. They focus exclusively on patient-pay billing - after insurance (or no insurance) and before bad debt - and facilitate patient communications, payment management, and patient financing options.

The heart of the PatientFocus solution is the patient. Their unique combination of people, process and platform, and their "Day One" approach results in a highly coordinated, more comprehensive, and extremely efficient outreach program that protects both the patients' experience and their clients' brand.

Leveraging a broad range of technologies, PatientFocus coordinates all patient-billing outreach via US Mail; targeted call-center campaigns; email and text messaging; a customized online payment portal; and payment options that include interest-free payment plans, non-recourse financing, and crowd-funding capabilities.

Their solution is system agnostic and can be easily integrated into a providers' internal systems. This seamless coordination provides real-time access to the data their team needs, along with clear and transparent reporting available for their clients 24/7.

Additionally, because they have access to payment options that aren't limited by their clients' systems, they're able to drive payments that traditionally would be written off or sent to bad-debt collections. This "our tools, your rules" approach is vital to increasing patient payments and offers the internal billing office the bandwidth necessary to address insurance remittance and underpayments.

PatientFocus is a HIPAA-compliant program committed to providing their clients and patients with world class service and the highest level of data security.

Kristi Hatchell has a BS in Education from Belmont University and also attended Father Ryan.

Their manager is Justin L. Neece, CEO. They work with Erin Breeding - Vice President, Financial Controller, Mark Deml - Vice President, Implementation, and Matt West - Vice President, Pop Health Solutions.