Shawn Phillips

Shawn Phillips is an experienced Interaction Designer and UX professional with a diverse background in creating user-centric solutions across various industries. Currently serving as an Interaction Designer at Florida Blue since December 2018, Shawn has successfully launched three conversational AI chatbots, enhancing user engagement with services such as ID card viewing and doctor search. In addition to this role, Shawn is a Senior UX Designer at i3 Verticals, focusing on self-service software portals for utility companies. Shawn's expertise extends to generative AI engineering at 2RConcepts, LLC, and previous roles at TRICK 3D, AT&T, and InterContinental Hotels Group, where skills in user experience design, project management, and frontend development were refined. An educational background in Digital Design from American InterContinental University supports Shawn's extensive professional accomplishments.