Ted Y. serves as a Senior Technical Customer Success Manager at iAdvize, leading the deployment of messaging platforms and AI chatbots while ensuring effective onboarding for new clients. With over four years of experience in managing Enterprise accounts, Ted has expertise in designing conversation flows using Google Dialog Flow and Azure Open AI technology, conducting market research in Gen AI applications, and optimizing client platform adoption through tailored solutions. Previous roles include Customer Success Strategist, Marketing Analyst, and co-founder of an informational platform for refugees. Educational qualifications include an MS in Innovation and Management from Tufts University and a BE in Electrical Engineering from Huazhong University of Science and Technology, along with a current certificate program in Fashion/Apparel Design.
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