Sofia Sanchez Ramos is a seasoned professional with extensive experience in the airlines and aviation industry, currently serving as a Senior Implementation Lead in Digitalization at IAG Cargo. With strong skills in operations, project management, and customer service, they have previously held key roles at United Airlines, including Senior Staff Representative and Manager of Operations Execution. Sofia earned a Bachelor of Business Administration from Western Michigan University and has also gained valuable proficiency in technology and customer support throughout their career.
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