Julie Batch

Julie was formerly Chief Strategy & Innovation Officer and Group Executive Intermediated Insurance Australia (Acting) and she has served as IAG’s Chief Customer Officer.

In her Strategy & Innovation and Customer roles, Julie helped IAG reimagine the experiences it can provide to customers, and her new role will enable her to further realise this potential in the Direct Insurance business.

In Strategy & Innovation, Julie combined strategy with customer governance, chief underwriting office, data, artificial intelligence, innovation and venturing. Her focus was on building new growth pathways and developing future capabilities across Australia and New Zealand. In Customer Labs, she was responsible for improving customer experiences and driving product, pricing, marketing, and digital innovation using data and analytics.

Julie joined IAG in 2005. She has deep insurance expertise, including experience in capital, reinsurance, underwriting, risk management and corporate governance. Previous roles in the business include Chief Analytics Officer, responsible for Group Reinsurance and Analytics, and Chief Risk Officer in IAG’s then Direct Insurance business. Earlier in her career, she held senior roles at Gen Re Australia, part of the Berkshire Hathaway Group, as well as with other reinsurance organisations.

Julie is a Director of Gradient Institute, a not-for-profit organisation whose purpose is to progress the research, design, development and adoption of ethical artificial intelligence systems and was previously the Co-Chair for the insurance stream of the United Nations Environment Programme Finance Initiative (UNEP FI PSI).

She has a Master of Applied Finance and is a Fellow of ANZIIF.