Tufan Bera, PMP® & ITIL certified, is a seasoned leader with 20 years of global experience in Network Operations, Customer Support, and Service Management. Previously, Tufan held roles such as Senior Engineer for Core Network at Vodafone Idea Limited, Assistant Manager at Vodafone, and Manager of NOC at Bharti Infratel Limited, before becoming Head of NOC at L3Harris Technologies. Currently, Tufan serves as Senior Manager of Global Support Operations at iBASIS, where they lead a 60+ member team and enhance service delivery for various telecom products. Tufan holds an M.B.A. in Telecom Management from ICFAI and pursues a B.Tech in Electronics and Communication Engineering at Siliguri Institute of Technology.
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