Ibec
Evin Conway is a seasoned professional in customer experience and engagement, currently serving as the Head of Customer Experience at Ibec since January 2023, where responsibilities include leading the development and execution of a long-term customer experience strategy. Previously, Evin held the position of Director of Customer Engagement at Coupa Software, and served as a Senior Program Manager at Salesforce, where Evin executed strategic initiatives in Security, Trust, and Technology. Evin is also a founder of the Customer Success Network, which has become the largest customer success organization in Europe. Additional experience includes roles at Citrix, Version 1, Citibank, Hypo Real Estate Group, and Barclays, complemented by advanced education in strategic business, information systems, UX design, and leadership from reputable institutions.
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Ibec
Ibec is Ireland’s largest lobby and business representative group. Our purpose is to help build a better, sustainable future by influencing, supporting and delivering for business success. With over 270 employees, Ibec engages with key stakeholders in Ireland and internationally through our six regional offices and our Brussels office, along with an extensive international network in the UK and US. Ibec positions are shaped by our diverse membership, which range from small to large, domestic to multinational and our 40 trade associations cover a wide range of industry sectors. Ibec members employ over 70% of the private sector workforce in Ireland. As well as lobbying, Ibec provides a wide range of professional services and management training to members on all aspects of human resource management, occupational health and safety, employee relations and employment law. For more information on joining Ibec and our membership package, please visit https://www.ibec.ie/join or call us on 1890 546 546.