Borja Pérez Gutiérrez

Borja Pérez Gutiérrez is an experienced IT service management professional with a strong background in leading service desk operations and transformation initiatives across various international companies. Currently serving as the Service Desk & EUS Transformation Manager at Iberdrola since December 2018, Borja has extensive expertise in incident management, provider management, and contract supervision. Prior roles include Service Manager at Renault, where leadership extended over 150+ reports in 30+ countries, and key positions at Societe Generale and ArcelorMittal, overseeing service desk operations and SLA/KPI management for large teams. Borja began the career in technical support at CSC, progressively taking on leadership roles and contributing to customer satisfaction initiatives. Educational qualifications include a Business Administration Degree from Universidad Nacional de Educación a Distancia and an Engineer's degree from Universidad de Oviedo.