Nacho Centeno Lopez

Nacho Centeno Lopez currently serves as the Customer Experience & Disruption Strategy Lead at Iberia, a position held since December 2024, where responsibilities include developing and executing strategies to enhance customer experience during irregular operations. Previously, Nacho was the Customer Experience Digital Operations Lead at Iberia from March 2009 to October 2024, focusing on implementing digital products and services to improve customer satisfaction during disruptions. Additional roles at Iberia include Iberia Next Chapter Plan Specialist and Ancillaries Product Analyst, with a strong background in project coordination and performance analysis. Nacho holds an Executive MBA from Esade and has pursued additional executive education at Babson College, American University in Dubai, and NUCB Business School, along with a Master's degree in International Business and a Bachelor's degree in Business Administration from Universidad de Alcalá.