Katrina Sebastian

Ma. Katrina Sebastian is an experienced IT professional currently serving as a Help Desk Technician at Equinix since April 2015, where responsibilities include providing support services for internal IT concerns, implementing a triaging process for ticket management, and ensuring effective resolution of end-user issues. Additionally, Ma. Katrina has been with IBEX Global Philippines since March 2012, progressing from a Netspend Customer Specialist to a Level 3 Support role at Hubber Car Rental. Ma. Katrina holds a Bachelor's degree in Mass Communication/Media Studies from Bulacan State University, obtained in 2011.