Marcel Bailey has a solid background in leadership and management, with over seven years of experience in the customer service industry. From November 2016 to December 2021, Marcel served as a Team Leader at VXI Global Solutions, LLC, before advancing to ibex in February 2022, where Marcel held positions as Team Manager and Operations Manager until June 2024. Marcel holds a degree from the University of Technology in Jamaica, further supporting a strong foundation in operational excellence and team development.
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