ibex. Pakistan
Faizan Madni is a seasoned professional with extensive experience in operations and customer service management. Currently serving as Senior Manager Operations at ibex. Pakistan since April 2024, Faizan previously held various leadership positions at Daraz from July 2015 to February 2024, including Global Head of Performance - Customer Experience, where responsibilities encompassed workforce management, quality assurance, and handling customer complaints across multiple countries. Faizan also managed core operational KPIs to enhance customer satisfaction and streamline processes. Early career roles included positions in quality assurance and internal audit at Axact and ibex. Global, with a focus on improving service quality and agent performance. Faizan's academic background includes a Bachelor of Arts from the University of Sindh and various certifications in management and business processes.
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ibex. Pakistan
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics. ibex leverages its diverse global team of over 35,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at talentibex.com and connect with us in the digital world.