Sheharyar Mujahid

Sheharyar Mujahid is a seasoned professional in customer success and quality assurance, currently serving as Senior Manager of Customer Success & Insights at ibex. Pakistan since August 2020, after progressing through various managerial roles at IBEX | Global from July 2009 to July 2020. With extensive experience managing contact center operations, Sheharyar has excelled in leading turnaround teams, implementing quality inspection methods, and establishing key performance indicators across multiple industries. Notable competencies include project management, strategic development, and team leadership, with a strong focus on enhancing customer satisfaction metrics. Educational qualifications include an MBA in Marketing from Virtual University and a B.Com in Commerce from the University of the Punjab.