Bassem Rageab is a Technical Delivery and Escalation Leader with over 13 years of experience in Data, AI, and Cloud transformation programs. They have held significant roles at IBM, where they successfully increased customer satisfaction and retained over $30M in client revenue, while also demonstrating expertise in managing major incidents at Irving Oil. Bassem has a strong background in technical support and engineering, having held positions at Sykes, NCR Corporation, Siemens, and Halliburton. They earned a Bachelor of Engineering in Electrical, Electronics, and Communications Engineering from Modern Academy Maadi. Currently, Bassem continues to drive efficiency and customer satisfaction in their ongoing endeavors.
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