Christopher Burgess is a Technical Resolution Manager at IBM, where they leverage their extensive experience in customer support and technical resolution management. They hold a BS in Mechanical Engineering and an MS in Industrial Engineering with a concentration in disassembly. Prior roles include Senior Product Consultant at Systems and Computer Technology, Senior Application Support Engineer at Sterling Commerce, and QA Engineer at Yantra Corporation, where they developed their expertise in industrial engineering, production scheduling, and enterprise resource planning.
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