David Ward has extensive experience in management and customer support within the technology and engineering sectors. Currently, as a Manager at IBM since May 2017, David oversees various team operations. Prior to this, David served as Vice President of Customer Care at bibliotheca, where responsibilities included comprehensive support for hardware and software products. David has held roles in maintenance delivery management at bibliotheca and field engineering management at alphameric, leading engineering teams and ensuring effective product delivery in retail environments. Early in David's career, experience as a technical support engineer at peak service solutions involved providing technical assistance and training for engineers. David holds a NEBS Certificate in Management from the University of Derby.
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