• IBM

FK

Fernando Kepfer

Technical Escalation Manager

Fernando Kepfer is a Delivery Manager with over 20 years of experience in Telecom and Mobile networks. They have held key positions at companies such as Ericsson and AT&T, focusing on management, customer satisfaction, and budget allocation. Currently, Fernando works as a Technical Escalation Manager at IBM, while also pursuing a Master's degree in Telematica and a Bachelor's degree in Telecommunications Engineering. Their expertise includes analytical problem-solving, leadership, and operational oversight, consistently driving performance improvements in service delivery.

Location

San Jose, Costa Rica

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