Ian Daffern is the Client Lead for Cybersecurity Services at IBM, a position held since 2019, where they lead distributed teams to deliver various cybersecurity solutions to multiple clients. Ian’s extensive experience includes roles such as Customer Success Manager and Service Delivery Leader at IBM, and Software Account Manager at QUAD Systems, contributing to a proven track record in client relationship management and service delivery. Their background in leading teams across diverse environments and driving organizational change showcases their strong technical expertise paired with solid business acumen. Ian has successfully managed significant contracts, focusing on client satisfaction and innovative service solutions throughout their career.
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