Jean-Paul Gomes

Jean-Paul Gomes holds two MSc degrees and an MBA, and currently serves as Corporate VP & Chief Customer Officer at IBM since November 2025. Prior to this, Jean-Paul was the Customer Success Chief at Acumatica, overseeing a significant business portfolio and a global customer success community. Experience includes serving as Global VP at CloudFactory, where Jean-Paul enhanced partner ecosystems and sales strategies, and as Channel Chief at Dun & Bradstreet and Lattice Engines, driving AI/ML partnerships and business development. At Sitecore, Jean-Paul led corporate strategy and secured significant partnerships, including a notable deal with Microsoft. Earlier, Jean-Paul held various leadership roles at Microsoft, contributing to substantial business growth and product management success. Jean-Paul began a career at Airbus as Program Manager for next-generation supersonic aircraft. Educational credentials include degrees from Northwestern University, CentraleSupélec, HEC Paris, ISAE-SUPAERO, and TBS Education.