Kaylynn Harrison has extensive experience in technical support and service delivery management, beginning at AT&T where roles included Help Desk Second Line Manager and Manager of Fault/Change Management. Transitioning to IBM, Kaylynn served in multiple capacities from March 2014 onwards, including Service Delivery Executive for the Pacific West and North Central Regions, overseeing teams of over 100 professionals to ensure high-quality hardware maintenance support across various states. Responsibilities included enhancing customer experience, managing financials, and driving revenue growth. Additionally, Kaylynn held the position of Global Lenovo Service Delivery Executive, focusing on executive relationships and program management for IBM's services to Lenovo worldwide.
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