Kim Norberg is an experienced Technical Support Services Account Manager at IBM, having transitioned into the role in February 2020 after the conclusion of the Key Account Manager mission. Kim successfully handled the Swedish market as the sole digital seller, achieving early wins and resolving long-standing disputes. Responsibilities expanded to include managing two Segment 1 Enterprise clients, focusing on multi-million dollar deals. Prior experience at IBM includes roles as a Customer Service Representative, Incident Manager, Key Account Manager, Service Delivery Manager, and Situation Manager, where Kim consistently demonstrated strong operational performance and successful client relationships. Kim holds a Bachelor of Business (Hons) in International Business from Dorset College Dublin, with final grades pending.
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