Luis Moreno is a business operations leader with a specialization in process transformation and crisis management. With experience at IBM from 2022 to 2023, they held several roles including the Americas Accounts Receivable Governance and Programs Leader and User Experience Lead. Prior experiences include positions at Teleperformance, where they advanced through roles such as Assistant Contact Center Manager and Quality Assurance Specialist, as well as serving as Congress Project Manager at BTC. Luis earned a degree in Tourism, Meeting and Event Planning from Universidad de Guadalajara between 2010 and 2014.
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