Mallikarjun G. is an experienced ServiceNow Developer with a robust background in IT service management. At Amazon, Mallikarjun worked as an Investigation Specialist, collaborating with internal IT support teams and gaining exposure to ServiceNow Incident Management and automation workflows. Following this, Mallikarjun joined IBM, specializing in the customization and implementation of various ServiceNow modules, including Incident, Change, Problem, and Knowledge Management, while demonstrating a strong understanding of the ITIL framework. Additionally, experience at the University of North Carolina at Greensboro provided hands-on training in ServiceNow’s ITSM modules, enhancing skills in workflow management and scripting. Mallikarjun holds a Bachelor's degree in Computer Science from JNTUH College of Engineering Hyderabad, completed in 2016.
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