Misael Santos

Misael Santos is a seasoned professional with over 22 years of experience in business process outsourcing (BPO) and operations management. Currently serving as the Director of Operations at IBM, Misael is responsible for overseeing the larger finance account in LATAM and managing operations across six countries. Misael has held various leadership roles, including Director of Global Operations at Capgemini and Senior Consultant at ISG. They hold an MBA in Business Administration from FIA - Fundação Instituto de Administração and a degree in Mechanical Engineering from Faculdade de Engenharia Industrial. Known for valuing collaboration, innovation, and excellence, Misael works closely with C-suite executives and operational teams to enhance efficiency and customer satisfaction.