Tim Jones

Tim Jones is an experienced IT professional with a strong background in service delivery and account management. Currently serving as Account Delivery Director at IBM since October 2025, Tim oversees a comprehensive client service portfolio and manages key stakeholder relationships. Previously, Tim held similar leadership roles at Symatrix, where responsibilities included leading a team delivering Oracle ERP and HCM services and executing digital transformation strategies. Tim's extensive experience spans various industries, including healthcare and logistics, with a track record of managing IT operations, service management, and client relations across numerous organizations, including LIMA, Lookers plc, and The National Trust. Tim's educational background includes an NVQ Level 3 in Business Systems Engineering from Birmingham City University.