Winder Rojas

Winder Rojas is a Technical Escalation Manager at IBM, where they lead cross-functional teams to ensure customer satisfaction and timely problem resolution. With extensive experience in incident management and relationship management, Winder has a proven track record of exceeding expectations and delivering exceptional results. They previously managed a regional incident process management team at DXC Technology, driving efficiency improvements and significant cost savings. Winder holds two Bachelor's degrees in Business Administration from Universidad Latina de Costa Rica, in Economic Science and General Management. Prior to their current role, Winder worked at Hewlett-Packard, focusing on incident lifecycle coordination and problem management.