Yoana Dimitrova is a People Manager and tech enthusiast with extensive experience in IT support and service management. They began their career as a Service Desk Specialist for the Ministry of Finance in Bulgaria before progressing to various roles, including Service Desk Team Manager at Experian DA and Service Desk Manager at Louis Dreyfus Company. Currently, Yoana serves as a Global MVS Server Delivery Manager at IBM, continuing to lead teams and drive improvements in service delivery. Yoana holds a Bachelor's degree in Hungarian philology and a Master's degree in Internet Software Technologies.
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