Carlos Crespo

Customer Success Engineer Team Lead at iboss

Carlos Crespo has had a diverse work experience, starting with their role as a Sales & Technical Specialist at Apple in 2006. During their time there, they were responsible for assisting customers with their needs, providing product recommendations, and setting up new products. In 2014, Carlos joined iboss as a Senior Technical Support Engineer, where they handled complex technical inquiries and provided timely and professional support to customers. Carlos later moved up to become a Customer Success Engineer Team Lead, focusing on analyzing and identifying customers' business and technology objectives, architecting solutions to meet their requirements, and ensuring customer satisfaction through proactive outreach and prioritization of customer portfolios.

Carlos Crespo attended the University of Central Florida and completed a Bachelor of Applied Science degree in Information Technology.

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Timeline

  • Customer Success Engineer Team Lead

    September, 2018 - present

  • Senior Technical Support Engineer

    October, 2014

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