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Robert Shedlock

Technical Support Engineer

Robert Shedlock is an experienced Technical Support Engineer currently working at iboss since December 2019. Prior to this, Robert served as a Microsoft Premier Support Engineer at Concentrix, where responsibilities included troubleshooting Microsoft Office 365 Exchange Online and providing configuration guidance to administrators. With extensive experience at Concentrix, Robert held the position of Senior Support Engineer 2, supervising and coaching technical support teams while managing case assignments. Robert's earlier career includes roles as a Department Manager at Petco, where store operations and workforce management were key functions, and as a 3rd Key at PetSuperMarket, progressing from an associate to a management position. Robert holds an Associate of Arts degree in General Study from Daytona State College.

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