Joel Heard

Joel Heard has extensive experience in fraud analytics and business operations, currently serving as Technical Manager at Ibotta, Inc. since October 2018, specializing in data-driven decision-making in fraud prevention. Previously, Joel worked as a Business Operations Manager at TurboTenant, where responsibilities included overseeing a customer support team and analyzing user data for executive reporting. Joel's diverse background includes roles such as Community & Facility Coordinator at Galvanize Inc. and positions in the hospitality sector, highlighting strong leadership and customer service skills. Joel holds a Bachelor of Business Administration in Organization and Innovation Management from Colorado State University and a Bachelor's degree in Business Management from the University of Colorado Colorado Springs.