Hasnaa Elnagar possesses experience in customer service roles, having worked at IBT, the No. 1 BPO Company in the Middle East, from March 2024 to November 2024 as a Customer Service Representative, specializing in call center development and CRM, as well as pre-sales support and account management. Additionally, Hasnaa served as a Customer Service Agent at e& UAE during the same time period. Hasnaa earned a Bachelor of Education in English Language and Literature from Minufiya University, where studies were completed from September 2019 to September 2023.
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