IBT is an end-to-end BPO [Business Process Outsourcing] Services provider & well established Company based in Dubai, UAE. 

IBT is one of the fast growing companies in UAE with over 600+ qualified professionals. We strive to build long term relationships based on mutual trust resulting from meeting customer expectations.

IBT delivers digital transformation and end-to-end Outsourcing services from ideation to execution, facilitating over 1000+ enterprise clients to outperform the competition. “Born digital,” IBT takes an agile, synergetic approach to devising customized solutions across the digital value chain. Our broad expertise in Technology and Outsourcing makes your business more Profitable & Productive. Whether you need to drive your business more efficiently or expedite revenue growth, we can get you there.

IBT empowers global enterprises to address a twin mandate: to make their present operations as productive and cost-effective as viable and to fund innovation to unleash new potential across their organizations. What makes IBT unique is our intelligence to help clients meet both these challenges. We help them intensify productivity by ensuring that essential business functions work speedier, cheaper and better. And, our capability to conceptualize, engineer and implement new and expanded capacities allows clients to remodel legacy models to take their business to the next level.

Business Development

Enterprise Software

Outsourcing

Research

IBT: No. 1 BPO Company in Middle East

IBT: No. 1 BPO Company in Middle East's headquarters in Tecom, United Arab Emirates

Jai Mulani

Mohamed Mudassir

The Customer Support team at IBT is dedicated to providing exceptional service by handling inquiries, resolving issues, and ensuring customer satisfaction for our clients. With roles including Customer Service Representatives and Call Center Representatives, the team focuses on delivering timely and efficient support, thereby strengthening customer relationships and enhancing overall service quality.

Customer Support

This department manages customer interactions through telephonic communication, focusing on support and outreach.

Call Center Operations

This department focuses on managing and optimizing the sales process to drive revenue growth and enhance customer relationships.

Sales Operations

The Information Technology team at IBT ensures the seamless operation and security of the company's digital infrastructure. This includes maintaining and troubleshooting hardware and software systems, managing network architecture, and implementing technology solutions to enhance productivity and efficiency. They support the IT needs of over 600 professionals and facilitate the digital transformation initiatives for IBT's 1000+ enterprise clients.

Information Technology

This department manages employee relations, recruitment, training, and benefits.

Human Resources

This department manages and oversees all aspects of contact center activities, ensuring effective communication and customer service delivery.

IBT: No. 1 BPO Company in Middle East

Org chart

Teams

Customer Support

Call Center Operations

Sales Operations

Information Technology

Human Resources

Contact Center Operations

Offices

IBT: No. 1 BPO Company in Middle East

Org chart

Teams

Customer Support

Call Center Operations

Sales Operations

Information Technology

Human Resources

Contact Center Operations

Offices

Related companies