Karen Gucma

Karen Gucma is an experienced Customer Experience Manager and Senior Service Analyst currently working at iBTR since November 2018. In this role, Karen services and implements clients on the bswift platform, providing excellent customer service, generating reports, managing internal tickets, and documenting project details while tracking EDI file feed statuses. Prior to this position, Karen served as a Human Resources Specialist at Landscape Forms, Inc. from January 1998 to July 2018, contributing to an industry-leading company in architectural products for outdoor environments. Karen holds an Associate in Applied Science degree in Accounting from Kalamazoo Valley Community College.