IBTS
Elena Davis is an accomplished Data Services Program Manager at the Institute for Building Technology and Safety (IBTS), where responsibilities include managing high-volume data operations, leading a team of Data Administrators and Customer Service Representatives, and enhancing process improvements. Previous roles include QA Lead and Data Administrator, where Elena implemented quality assurance metrics, developed departmental guidelines, and ensured high standard deliverables. Elena's career also spans positions such as Jr. Data Analyst and Project Assistant in various organizations, showcasing expertise in data analysis, customer service in call center environments, and database management. Elena holds a Master of Business Administration from Western Governors University, along with a Bachelor of Science in Business Management and a Master of Arts in Russian Philology, alongside education credentials in Elementary Education.