Felicia Jackson

Felicia Jackson is a Quality Analyst at i.c.stars, where responsibilities include installing and upgrading software to meet team needs, leading the team as Scrum Master, and managing technical documentation and inventory records using agile methodology. Previously, Felicia worked as a Cake Decorator at Kroger, demonstrating strong relationship-building and problem-solving skills to complete orders and provide superior customer service, while also utilizing analytical skills for effective issue resolution.