iCare (Insular Health Care)
Virginia Cruz is an experienced HMO Agent at Insular Health Care since April 2019, specializing in assessing customer needs and explaining service terms and rate plans. As a Licensed Insurance Agent at Insular Life Assurance Co., Ltd. since November 2015, Virginia has been instrumental in discussing product lines and ensuring client understanding. Previous roles include Acquisition Associate at Lacay Equity, LLC, where responsibilities included pre-qualifying sellers and appointment setting, and Real Estate Virtual Assistant at Wilson Investment with a focus on data mining and lead generation. An extensive background in customer service spans roles at TeleTech Philippines, including Customer Care Representative for Telstra Telecommunications and Inbound Sales Associate for Best Western Hotel. Virginia holds a degree in Entrepreneurship from the Asian Institute of Management and a degree in Business Administration and Accountancy with a focus on Computer Management from Colegio de San Juan de Letran.
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iCare (Insular Health Care)
We are iCare, a trusted name in healthcare for 33 years. As a leading HMO, we're proud to be recognized as a top choice for quality healthcare services in the Philippines. We believe that when innovation and care come hand in hand, we provide our members and partners with better health care experience. We were originally established in 1991 as a fully owned HMO subsidiary of The Insular Life Assurance Company, Ltd. (InLife) -- the First and largest Filipino life insurance company. Among iCare's notable achievements in recent years is the introduction of prepaid sachet-type health plans in 2019. This cost-effective solution catered to a broader segment of Filipinos. Strategic collaborations with leading e-commerce platforms have also expanded accessibility to iCare's services. Despite the challenges posed by the COVID-19 pandemic, iCare remained steadfast in its commitment to its members. iCare was the first HMO to extend voluntary coverage for COVID-19 regardless of the exclusion of pandemics and epidemics from health care agreements. This proactive approach earned recognition from the IFC, a member of the World Bank Group, for iCare’s exemplary response to the health crisis. In the 2020 Asia CEO Award, iCare was honored with the Circle of Excellence for Leadership Team of the Year Award. Demonstrating remarkable growth, iCare exceeded expectations with a compounded annual growth rate of 29% from 2018 to 2022. iCare surpassed its five-year growth plan and climbed in the industry ranking from no. 12 to no. 6. Statista and the Philippine Daily Inquirer in 2023 recognized iCare as among the top 25 fastest-growing companies in the Philippines, a distinction unparalleled in the HMO industry. iCare's unwavering commitment to innovation remains steadfast as it pursues its renewed mission "to enable Filipinos to have better health."