Carlos Franco

Carlos Franco is an ITSM Systems Support Analyst at Icaro Tech since October 2022, specializing in high availability applications for major South American telecom companies. Responsibilities include L2 support for several ITSM tools and databases, incident analysis, change execution, and collaboration with global support teams. Previously, Carlos served as an Application Support Analyst at AGILTEC, where skills were applied in incident management and SaaS software support. Earlier experiences include IT Operations Assistant at Tahto, specialized B2B customer service at BTCC Conexão Cliente, and key roles in back office operations and tele-sales. Carlos is pursuing a postgraduate degree in Information Technology at PUC Minas and holds a degree in Systems Analysis and Development from Universidade Paulista.