Jim Moloney

Jim Moloney is an accomplished executive with extensive experience in the automotive industry, currently serving as Vice President of Commercial Marketing and Vice President of the Aftersales Business Center at Navistar Inc since August 2018. Previously, Jim held key roles, including Director of the Customer Service Organization at Navistar, where oversight included field and national fleet service teams. With a background that includes positions at motormindz and JRM-CX LLC. as an industry partner and consultant, Jim possesses expertise in business development and customer support solutions. Prior experience at General Motors spanned from 2000 to 2017, where Jim led initiatives in contact center transformation and customer experience management, and served as Chief Marketing Officer for Aftermarket Parts and Services. Jim holds a Master of Science in Administration and a Bachelor of Business Administration in Marketing from Central Michigan University, along with completing an Executive Development program at IMD.