Ice Mortgage Technology
Annette Burks has extensive experience in technical support and IT management, currently serving as a Technical Support Engineer II at Ellie Mae since November 2014, with previous roles as a Sr. Technical Support Analyst and Technical Product Support Analyst. Prior to this, Annette worked at ACI Worldwide, Inc. as a Service Desk Support Specialist, providing support for Exchange/Outlook and Active Directory, troubleshooting software and hardware issues, and maintaining documentation. Earlier roles include IT administration at Interpublic Group, focusing on Active Directory and Exchange server management, as well as serving as a Service Desk Manager at Pamida, where responsibilities included overseeing telecommunications operations.
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