Mike Fawcett

Sr. Customer Success Engineer at Ellie Mae

Mike Fawcett has a diverse work experience spanning over two decades. Mike currently works at ICE Mortgage Technology as a Staff Premier Support Engineer, a position they started in February 2022. Prior to this, Mike held various roles at Ellie Mae from 2017 to 2021. These roles included Senior Customer Success Engineer and Customer Success Engineer.

From 2013 to 2017, Mike worked at Innovative Interfaces as a Lead Systems Engineer in the Installation Services department. Mike was responsible for building new UNIX systems, installing the company's products for libraries, and leading a global team. Mike also acted as the primary escalation point for the team and reported software defects to the research and development department.

Before their time at Innovative Interfaces, Mike worked at Cari.net as a Systems Support Technician from 2011 to 2012. Mike provided customer support via various channels and had experience with provisioning dedicated servers, installing operating systems, and configuring networks and applications.

From 2009 to 2011, Mike worked at Value Logic - Computer Tech Center as a Service Writer/Repair Technician. Mike managed a retail computer repair location and was responsible for system inspections, customer service, and various repairs.

In 2008, Mike worked as a Mortgage Loan Officer at Freedom Financial Network, where they originated mortgage loans and maintained communication between clients and various stakeholders in the mortgage process.

From 2003 to 2006, Mike worked at Valley Vista Mortgage as a Secondary Marketing Manager. Mike handled daily rate sheet generation, negotiated pricing with brokers and loan officers, and managed a loan pipeline of approximately $40 million per month.

Prior to their role at Valley Vista Mortgage, Mike worked at Cal Coast Mortgage as a Secondary Marketing Assistant and Underwriting Assistant from 2001 to 2002. Mike even served as the acting Secondary Marketing Manager during a leave of absence for three months.

Mike Fawcett obtained a High School Diploma from Mercy High School in the years 1989 to 1993. Mike went on to pursue a degree in Information Security Systems at the University of Phoenix from 2009 to 2011, resulting in a BSIT-ISS degree.

Links

Timeline

  • Sr. Customer Success Engineer

    March, 2019 - present

  • Customer Success Engineer

    September, 2017