Keith Ramage has extensive experience in cloud operations and technical support. Currently serving as a Manager for US Government Cloud Operation at Icertis, Keith oversees the Azure Infrastructure for the Icertis Contract Intelligence application. Prior roles at Icertis included Associate Architect and CloudOps Engineer Lead, focusing on customer system performance and infrastructure configuration. Previously, at D+H U.S. Operation, Keith excelled as Technical Support Manager, increasing client satisfaction scores significantly and receiving awards for dedication to client service. With a strong background in troubleshooting and SQL database management, Keith also contributed as a contractor to Microsoft, ensuring operational efficiency at various support centers. Keith holds a Bachelor of Arts in Communications from Brigham Young University and additional certifications in database administration and Microsoft systems engineering.
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