Paula Locke

Paula Locke is a seasoned Business Analyst and Manager at ICF, specializing in Process Development, Service Delivery Management, and IT Infrastructure. They have extensive experience managing teams and resolving end-user escalations, significantly supporting over 4,000 global users. Previously, Paula held various roles at MedImmune, where they implemented COBIT/ITIL processes and led Service Desk initiatives. They have also worked with organizations like CareFirst and Tech Systems, further honing their expertise in service delivery and technical support. Paula's educational background includes studies at the University of Phoenix.